Quality and Aftercare Manager North West £65k-70k plus benefits

Title: Quality & Aftercare Manager

Location: North West with UK wide Travel

Industry: Residential Developer, Construction/ Real Estate

Salary: £65k-70k plus benefits package DOE

We’re excited to announce our partnership with a leading Residential Developer, who are creating luxury accommodation that’s not just a place to stay, but a lifestyle for those who seek the pinnacle of comfort, community and convenience.

If you’re passionate about creating exceptional spaces for people, with an incredible eye for detail and excellence and you thrive in a fast paced, innovative environment, this might be the perfect opportunity for you!

In this role you’ll be ensuring quality standards and expectations are met in the months leading up to and the months shortly after the opening of their brand new, High Rise Developments. This opportunity will incorporate 4 key themes:

o   Right First Time - The yard stick on quality of finish

o   The Soft Landing – Better handover experience, minimal defects

o   Stabilisation – Communication and Support for next 4-6 months

o   The Close – Inspections and 12 month checks

You’ll be reporting into the Development Director and the Regional Operations Manager during site activation, post-handover.

Duties include but not limited to;

-          Deliver consistent high standard and quality for all internal finishes across the project portfolio across the UK.

-          Delivering a better experience for operational staff and residents by achieving zero functional defects in studios and hubs, minimising aftercare issues that can arise with a new development.

-          Excellent communication between operations team and contractors, ensuring speed to rectify issues and a robust aftercare process.

-          Educate the operations team on how to access and record defects to assist the Main Contractors.

-          Support the principles of an operational soft landing with the operations team.

-          Supporting Residence and Development managers to coordinate the closing out of making good defects process 12 months after opening.

-          Support with small scale projects across the portfolio.

The ideal candidate is likely to be from a Building Services background and have demonstrable experience in New Build Developments within the Residential sector.

If you feel you closely match the above requirements and have the drive and passion to deliver exceptional projects, please contact Sarah Shaw at sarah@authentictalent.co.uk